Under 33bme's privacy policy, we collect only the information needed to provide you with safe, quality service. No excess or unnecessary personal data is collected.

Information we collect for registration and account management:

• Full name and date of birth (for age verification)
• Mobile number and email address (if applicable)
• Payment method details (Mobile Banking, Nagad, Rocket number)
• National ID or passport number for KYC verification
• Device information (IP address, browser type, operating system)

Certain technical information is collected automatically when you access the platform or play games. This data is used solely for security and platform improvement.

33bme uses collected data only for specified purposes. It is never used for anything else, and is not shared with third parties for marketing or advertising without your consent.

How we use your information:

• Account management: To facilitate login, identity verification, and account security.
• Financial transactions: To securely process deposits and withdrawals.
• Customer Service: To respond to your complaints or questions and resolve any issues.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor excessive gaming behaviour and provide timely support.
• Platform Improvement: To use analytics data in order to further improve the user experience.
• Legal obligations: To comply with requests from government or regulatory authorities.

33bme stores your information on secure, encrypted servers. Data is retained only for as long as necessary. Unless required by law, your data is deleted within a defined period after account closure.

• All data is retained for as long as your account remains active.
• After account closure, financial transaction records may be retained for up to 5 years as required by law.
• KYC documents are stored securely after verification and deleted once they are no longer needed.
• Gaming logs and session data are typically retained for up to 12 months.

33bme never sells your personal information. However, limited data may be shared in certain circumstances:

• Payment Provider: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Game Provider: Minimum information required to operate games is shared with licensed game providers.
• Law enforcement: Data may be disclosed in compliance with a court order or valid government directive.
• Cybersecurity Partner: Limited technical data may be shared to help detect and prevent fraud.

33bme uses cookies and similar technologies on the platform. These enhance your browsing experience and keep you logged in.

Types of cookies we use:

• Essential cookies: Required for the platform to function properly and cannot be disabled.
• Functional cookies: Remembers your preferences and settings — such as language or display options.
• Analytics Cookies: Used to understand which pages are most frequently visited.
• Security Cookies: To identify authorized sessions and prevent suspicious logins.

You can disable non-essential cookies through your browser settings. However, this may limit some features on the platform.

Under 33bme's privacy policy, you have specific rights over your own data. To exercise these rights, contact our customer support directly.

33bme uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and regularly audited.

• SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transmissions.
• Two-Factor Authentication: You can add an extra layer of security to your account.
• Real-Time Monitoring: Suspicious activity is detected and flagged immediately.
• Firewall Protection: All unauthorized external access is fully blocked.
• Regular Security Audits: Third-party security experts conduct regular system audits.

Please keep in mind, however, that no one can guarantee complete security on the internet. We encourage you to take steps to protect your own account — use a strong password and never share it with anyone.

33bme strictly prohibits anyone under 18 from using the platform. Child protection is a top priority in our privacy policy.

• We do not knowingly collect personal information from anyone under the age of 18.
• If it is found that a minor has created an account, that account will be immediately closed.
• Any data collected from a minor will be deleted immediately.
• If parents have concerns, they can reach out to our customer support.

33bme reserves the right to update this privacy policy when necessary. Any changes will be announced on the platform, and the "Last Updated" date at the top of the page will reflect the revision.

• At least 7 days' notice will be given before any significant changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.
• To request an archived version of a previous policy, please contact customer support.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our customer support team. We are always ready to assist you.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly
• Support Hours: 7 days a week, 24 hours a day

When submitting a data protection request, please clearly state your name, registered mobile number, and a description of your request. Once your identity is verified, we will respond as promptly as possible.